Refund Policy

Every GetJewelDesigns order is bespoke, made-to-order digital work produced to your brief. This policy explains when refunds apply. It should be read together with our Terms & Conditions.

1. Free until you approve

Submitting a brief and receiving a quotation is free and carries no obligation. You are only charged once you approve a quotation, and paid work begins only after payment is confirmed. If you never approve a quotation, there is nothing to refund.

2. Revisions come first

Because the work is subjective and iterative, our primary remedy is revision, not refund. Each quotation includes a defined number of revisions covering reasonable changes to the approved requirements. If a delivered draft does not match the agreed brief, tell us within the review window and we will revise it. Most concerns are resolved this way.

3. When you may be eligible for a refund

• Before work starts — if you cancel an order after payment but before any design work has begun, you are eligible for a full refund less any non-recoverable payment-processing fees.
• Non-delivery — if we fail to deliver an initial draft within a reasonable time beyond the estimated turnaround and cannot agree a new date with you, you may request a refund of amounts paid for the undelivered work.
• Work not as described — if the delivered work materially fails to meet the approved brief and cannot be corrected within the included revisions (or a reasonable further attempt), you may request a partial or full refund at our reasonable discretion.

4. When refunds are not available

• Change of mind after final files have been approved and delivered.
• Requests for changes outside the originally approved scope (these are quoted separately).
• Delays or failures caused by incomplete, inaccurate or infringing information you provided, or by not responding during the revision process.
• Dissatisfaction with an outcome that matches the approved brief and specifications.

5. How to request a refund

Email getjeweldesigns@gmail.com (or use our contact page) with your order reference and a short description of the issue. We aim to acknowledge requests within two (2) business days and to resolve them within seven (7) business days of acknowledgement.

6. How approved refunds are paid

Approved refunds are issued to the original payment method through our payment processor, Razorpay. Once approved, refunds are initiated within two (2) business days; the time for funds to appear then depends on your bank or card issuer (typically 5–7 business days). Where a refund is partial, we will explain how the amount was calculated.

7. Chargebacks

Please contact us first — most issues are resolved quickly. Raising a chargeback before contacting us may delay resolution and can result in account suspension while the dispute is investigated.

8. Your statutory rights

Nothing in this policy affects rights you have under mandatory consumer-protection law in your country. Where such law grants stronger rights, those rights apply.

9. Contact

Questions about refunds? Reach us at getjeweldesigns@gmail.com.